Contact and support
Questions, a number that looks wrong, or a billing problem: write to us. Support hours are Monday to Friday, 9 am to 4 pm US Eastern, and we reply within 2 business days. Messages sent outside those hours wait for the next business day.
Email us
Please include the ticker or page URL if your message is about a specific company.
Send a message
The in-site form is for signed-in accounts (it fills in your email so we can answer). Not signed in? Email support@biotechsign.com instead.
Report a data error
Every signal on BiotechSign links to its source, so a wrong or stale number is something we can check against the record. Please send:
- The ticker and which signal it is (PDUFA date, clinical trials, insider activity, short interest, dilution risk or publications).
- The page URL and what BiotechSign shows.
- What the source shows, with a link to the SEC filing, ClinicalTrials.gov record or other source.
Open a pre-filled data-error email →
Each signal shows its source, the source date when we store one, when we ingested it, and a status (current, stale, estimated, derived, none or unavailable). See the glossary and the “How this score is calculated” panel on any company page.
Billing and subscriptions
Manage or cancel your Pro subscription yourself at any time from your Dashboard (it opens the Stripe billing portal).
For anything else about a charge, choose Billing in the form above or email support@biotechsign.com with the email address on the account. Plans and limits are on the pricing page.
BiotechSign publishes source-backed research data, not investment advice, so we cannot recommend trades or tell you whether to buy or sell a stock.